We change the sheets while you change the world
- 166 Glebe Ave, Ottawa, Ontario, Canada    +1 (613) 769-3794 AngelasBnB@horizongreen.ca
Privacy Policy

Angela’s Bed and Breakfast Privacy Policy

 

INTRODUCTION

In this document, “we”, “our”, or “us” refers to Angela’s Bed and Breakfast. This privacy policy describes how your information is collected, used, and shared when you visit, or interact with https://angelasbedandbreakfastottawa.com/ (the official website for Angela’s Bed and Breakfast).

The purpose of this privacy notice is to keep you informed about the information we collect from you. This notice will set out what information we collect, whether it could identify you, our uses for it, and how we keep your information protected. The protection of privacy and confidentiality is important to us and all visitors to our website have the right to know the purpose of their personal data being collected.

Information collected through our website is not shared, sold, or disclosed to a third party except as we set out below.

Angela’s Bed and Breakfast commits to never sell your information, collect only the necessary information needed to provide services and share information only when it is required by law or emergencies (situations that demand immediate action that are clearly to your benefit and wellbeing).

Please note the following:

  • Booking services can be used to book a room without the use of the website. This privacy policy only applies to Angela’s Bed and Breakfast website and therefore when using another booking service you are subject to that companies’ privacy policies.
  • Booking on our website is provided by Xotelia, a member of the Eviivo group, and we do not control their privacy policy. Payment goes through PayPal and we are also not in control of their privacy policy.

Angela’s Bed and Breakfast is committed to keep your privacy protected. Any and all information we collect from you will be used and protected by this privacy policy.

We may change or update this privacy policy every once in a while. These new changes will be in effect as soon as they are on this page. In order to keep up to date with this privacy policy you can check this page regularly. This privacy policy is effective from the 5th of February, 2019.

This privacy policy for Angela’s Bed and Breakfast is legally binding. It applies to all guests, clients, and visitors of the site. By using this website you consent to our privacy policy. By contacting us through the site you consent to us collecting your information for use that is to your benefit. For example if you send us an email we will now have your contact information to reply.

 

INFORMATION COLLECTION AND USE

“Personal Information” in this privacy policy refers to device and order information.

Angela’s Bed and Breakfast collects information when you join a mailing list, fill out the online form under the “Contact Us” section of the webpage, or if you contact us in anyway. You may be asked to give your name, email address, and phone number.

Our website may be used without you needing to disclose any personal information, but we do track visits and obtain other statistics for the purpose of improving our services and website. This can include the use of “cookies” (see below for more information on that).

Angela’s Bed and Breakfast only uses your personal information for specific business purposes. For example, we may use it to communicate with you, process bookings, or other business-related uses that are necessary.

Information we collect from you may include your name, email, other contact information, and important information you give us such as allergies.

As part of your booking information, we may collect credit card information from you (for example in the case of bookings made by telephone) or we may receive your credit card information from booking services (such as Booking.com), for the transactional purpose of collecting deposits (pre-payments to secure a booking). Beyond the immediate transactional use of this financial information, Angela’s Bed and Breakfast does not store your credit card information electronically ( i.e. on our computers, website or cloud-based data storage).

 

PERSONAL

When you make a purchase from our site or through booking agents we do not collect your payment information. However these booking and payment agents such as Xotelia and PayPal may collect certain information including your name, billing and shipping addresses, payment information, and contact information. Angela’s Bed and Breakfast is not responsible for the collection and use of this information by third parties. We recommend you find out more information about the privacy policies of these businesses on their websites.

We may process your personal information for the purpose of record keeping for necessary business administration, responding to your messages, and for legality.

PERSONAL IDENTIFIERS FROM YOUR BROWSING ACTIVITY

When you visit Angela’s Bed and Breakfast website we collect device information from you automatically which includes information about your browser, IP address, time zone, location, type of device you are using (i.e. computer or phone type), your internet provider, and which pages you view and how you accessed the website (searched terms that lead you to the website).

This information that we gather from you helps us in assessing our website in terms of popularity and to make changes that make our services better for you. Because we collect this information each time you visit our site, it may be possible that the combination of this data could identify you.

 

COOKIES

Cookies are small data files that are placed on your device (computer or phone, etc.) when you visit a website. They are used by website owners to gather statistics on how their website is used. If you go into the settings of your web browser you should be able to delete or limit the use of any cookies. We use Google Analytics and other third party services to analyze this information. These services are only permitted to collect your data for the compilation of data so that we can improve our business for you. 

We do not release your personal information to these services, they only collect and use your browser/device information. Cookie use makes your device identifiable to our site however it does not reveal any personal information. If you block cookies from our site, some pages and services will not be accessible to you. For more information about cookies visit www.allaboutcookes.org.

 

USE OF DATA

In simple terms we use your personal information for the use of our services and to communicate with you. Your device information helps us improve our website, customer service, and our services in general. The more specific uses of your data can include:

  • Confirming, amending, or cancelling a reservation
  • Contacting you in response to a request you have made
  • Following up to ensure everything was as per your requirements
  • Storing your details securely in order to provide you with seamless service for repeat business
  • We also use it for business, regulatory and legal purposes like tax, health and safety
  • Accounting and internal record keeping
  • We may use the information to improve our products and services
  • We may use the information to customize the website according to your interests
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen (newsletters)

 

DISCLOSURE OF DATA

Angela’s Bed and Breakfast does not sell, or trade your personally identifiable information to third parties.  We do not transfer or provide access to your personally identifiable information to third parties except for the trusted third parties who help keep the website operating, and professionally support the conduct our business and services. These trusted third parties have agreed  to keep the information confidential and use it only for our specified purposes. An example of these trusted third parties is book keeping and accounting services or booking agents.These parties are required to take precautions to keep your information protected and secure. However we will release your information for legal purposes/safety reasons (for more on this please see Legal Requirements below).

 

LEGAL REQUIREMENTS

We may share your personal information to comply with certain laws and regulations as well as any other lawful request for information we receive (i.e. tax audit, subpoena, search warrant, court order).

This privacy policy aims to comply with the law of every country in which we offer our services to customers. If you believe that this notice does not satisfy the law from where you are from please let us know.

 

ANALYTICS/INFORMATION FROM THIRD PARTIES

We use non-essential cookie tracking on our website such as Google Analytics. We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information at  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We need your information to provide the services that you requested. This will help us to:

  • Fulfil reservations, payment, send administrative information, confirmations or pre-arrival messages for private reservations, or to assist you with events and provide other information about the property.
  • Complete your reservation and stay,  process your payments, ensure that your room is available and you are provided with appropriate customer service.
  • Provide you with receipts of payments made and return lost or forgotten items to you.

 

LINKS TO OTHER SITES

In several sections of our website we include links to other websites that may be of interest of you. This pages include blog posts, location, and local happenings to name a few. Once you click on these links you will leave our site, and we have no control over the selected website. For this reason we cannot be held responsible for the protection and privacy you may provide to these sites. This privacy policy applies only to the website belonging to Angela’s Bed and Breakfast. We advise you to read through the policies of the website you visit.

 

RIGHTS OF EUROPEANS

As a visitor to our website you have rights that we are obligated by law to inform you of your rights. These rights are in regard to the collection, control, and processing of your personal information. Please read about your rights provided at www.knowyourprivacyrights.org.

European residents have the right to access, correct, update, or delete their personal information that we hold. To exercise this right, please contact us.

 

ACCESS TO YOUR PERSONAL INFORMATION

To obtain a copy of any of your personal information that we have please send us a request. It is important that the information we hold is accurate, and up to date. Please keep us informed if any of your personal information changes.

To safeguard  information that you provide to us online we use Secure Sockets Layer (SSL). You can check this is true by looking for the closed padlock symbol or other trust marks in your browser’s URL bar or toolbar when visiting our website.

Under certain circumstances you have the right to object to the processing of your personal information, request restriction of processing your personal information, and request the transfer of your personal information to another party.

 

DATA RETENTION

When you give us your personal information for uses such as booking a room we will keep your information in our records indefinitely unless you ask us to delete this information. We use your personal information only for the uses stated above (see Use of Data) and will continue to keep it secure. We keep your information so that we can provide you with the services requested by you, to comply with the law including tax and audit obligations, and to support a claim or defense in court.

 

CHILDREN’S PRIVACY

This website is not intended for use by any individuals under the age of 18.

 

COMPLAINTS

If we receive a complaint we will record all the information you have given us and then will investigate.

If we think that your complaint is without any basis we will not correspond with you about it. However if we feel the complaint is justified, or potentially is required by law to remove, we will remove the content during our investigation.

Free speech is a fundamental human right, and we seek to ensure that rights of both hosts and all guests are respected. Angela’s Bed and Breakfast is located inside a private family home with the right to expression of political views and limitations on physical accessibility. Angela’s Bed and Breakfast is accepting of  all members of our society and does not discriminate based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status and disability.

If you are unhappy with our privacy policy you should contact us at the email provided below.

 

CHANGES

We may update this privacy policy from time to time as we see fit. Reasons for this could include changes to the operation of the business, legal, or regulatory reasons.

If we decided to make changes to our privacy policy they will take effect as soon as they are uploaded to the website.

 

CONTACT US

For more information on our privacy policy, if you have any questions or concerns, if you would like to make a complaint, or for any other related reason please contact us using the details provided below:

Angela’s Bed and Breakfast

166 Glebe Avenue

Ottawa, ON

K1S 2C5

 

+1 (613) 769-3794

AngelasBnB@horizongreen.ca

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