The purpose of this privacy notice is to keep you informed about the information we collect from you. This notice will set out what information we collect, whether it could identify you, our uses for it, and how we keep your information protected. The protection of privacy and confidentiality is important to us and all visitors to our website have the right to know the purpose of their personal data being collected.
Information collected through our website is not shared, sold, or disclosed to a third party except as we set out below.
Angela’s Bed and Breakfast commits to never sell your information, collect only the necessary information needed to provide services and share information only when it is required by law or emergencies (situations that demand immediate action that are clearly to your benefit and wellbeing).
Please note the following:
INFORMATION COLLECTION AND USE
Angela’s Bed and Breakfast collects information when you join a mailing list, fill out the online form under the “Contact Us” section of the webpage, or if you contact us in anyway. You may be asked to give your name, email address, and phone number.
Our website may be used without you needing to disclose any personal information, but we do track visits and obtain other statistics for the purpose of improving our services and website. This can include the use of “cookies” (see below for more information on that).
Angela’s Bed and Breakfast only uses your personal information for specific business purposes. For example, we may use it to communicate with you, process bookings, or other business-related uses that are necessary.
Information we collect from you may include your name, email, other contact information, and important information you give us such as allergies.
As part of your booking information, we may collect credit card information from you (for example in the case of bookings made by telephone) or we may receive your credit card information from booking services (such as Booking.com), for the transactional purpose of collecting deposits (pre-payments to secure a booking). Beyond the immediate transactional use of this financial information, Angela’s Bed and Breakfast does not store your credit card information electronically ( i.e. on our computers, website or cloud-based data storage).
When you make a purchase from our site or through booking agents we do not collect your payment information. However these booking and payment agents such as Xotelia and PayPal may collect certain information including your name, billing and shipping addresses, payment information, and contact information. Angela’s Bed and Breakfast is not responsible for the collection and use of this information by third parties. We recommend you find out more information about the privacy policies of these businesses on their websites.
We may process your personal information for the purpose of record keeping for necessary business administration, responding to your messages, and for legality.
PERSONAL IDENTIFIERS FROM YOUR BROWSING ACTIVITY
When you visit Angela’s Bed and Breakfast website we collect device information from you automatically which includes information about your browser, IP address, time zone, location, type of device you are using (i.e. computer or phone type), your internet provider, and which pages you view and how you accessed the website (searched terms that lead you to the website).
This information that we gather from you helps us in assessing our website in terms of popularity and to make changes that make our services better for you. Because we collect this information each time you visit our site, it may be possible that the combination of this data could identify you.
Cookies are small data files that are placed on your device (computer or phone, etc.) when you visit a website. They are used by website owners to gather statistics on how their website is used. If you go into the settings of your web browser you should be able to delete or limit the use of any cookies. We use Google Analytics and other third party services to analyze this information. These services are only permitted to collect your data for the compilation of data so that we can improve our business for you.
We do not release your personal information to these services, they only collect and use your browser/device information. Cookie use makes your device identifiable to our site however it does not reveal any personal information. If you block cookies from our site, some pages and services will not be accessible to you. For more information about cookies visit www.allaboutcookes.org.
USE OF DATA
In simple terms we use your personal information for the use of our services and to communicate with you. Your device information helps us improve our website, customer service, and our services in general. The more specific uses of your data can include:
- Confirming, amending, or cancelling a reservation
- Contacting you in response to a request you have made
- Following up to ensure everything was as per your requirements
- Storing your details securely in order to provide you with seamless service for repeat business
- We also use it for business, regulatory and legal purposes like tax, health and safety
- Accounting and internal record keeping
- We may use the information to improve our products and services
- We may use the information to customize the website according to your interests
- We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen (newsletters)
DISCLOSURE OF DATA
Angela’s Bed and Breakfast does not sell, or trade your personally identifiable information to third parties. We do not transfer or provide access to your personally identifiable information to third parties except for the trusted third parties who help keep the website operating, and professionally support the conduct our business and services. These trusted third parties have agreed to keep the information confidential and use it only for our specified purposes. An example of these trusted third parties is book keeping and accounting services or booking agents.These parties are required to take precautions to keep your information protected and secure. However we will release your information for legal purposes/safety reasons (for more on this please see Legal Requirements below).
We may share your personal information to comply with certain laws and regulations as well as any other lawful request for information we receive (i.e. tax audit, subpoena, search warrant, court order).
ANALYTICS/INFORMATION FROM THIRD PARTIES
We use non-essential cookie tracking on our website such as Google Analytics. We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We need your information to provide the services that you requested. This will help us to:
- Fulfil reservations, payment, send administrative information, confirmations or pre-arrival messages for private reservations, or to assist you with events and provide other information about the property.
- Complete your reservation and stay, process your payments, ensure that your room is available and you are provided with appropriate customer service.
- Provide you with receipts of payments made and return lost or forgotten items to you.
LINKS TO OTHER SITES
RIGHTS OF EUROPEANS
As a visitor to our website you have rights that we are obligated by law to inform you of your rights. These rights are in regard to the collection, control, and processing of your personal information. Please read about your rights provided at www.knowyourprivacyrights.org.
European residents have the right to access, correct, update, or delete their personal information that we hold. To exercise this right, please contact us.
ACCESS TO YOUR PERSONAL INFORMATION
To obtain a copy of any of your personal information that we have please send us a request. It is important that the information we hold is accurate, and up to date. Please keep us informed if any of your personal information changes.
To safeguard information that you provide to us online we use Secure Sockets Layer (SSL). You can check this is true by looking for the closed padlock symbol or other trust marks in your browser’s URL bar or toolbar when visiting our website.
Under certain circumstances you have the right to object to the processing of your personal information, request restriction of processing your personal information, and request the transfer of your personal information to another party.
When you give us your personal information for uses such as booking a room we will keep your information in our records indefinitely unless you ask us to delete this information. We use your personal information only for the uses stated above (see Use of Data) and will continue to keep it secure. We keep your information so that we can provide you with the services requested by you, to comply with the law including tax and audit obligations, and to support a claim or defense in court.
This website is not intended for use by any individuals under the age of 18.
If we receive a complaint we will record all the information you have given us and then will investigate.
If we think that your complaint is without any basis we will not correspond with you about it. However if we feel the complaint is justified, or potentially is required by law to remove, we will remove the content during our investigation.
Free speech is a fundamental human right, and we seek to ensure that rights of both hosts and all guests are respected. Angela’s Bed and Breakfast is located inside a private family home with the right to expression of political views and limitations on physical accessibility. Angela’s Bed and Breakfast is accepting of all members of our society and does not discriminate based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status and disability.
Angela’s Bed and Breakfast
166 Glebe Avenue
+1 (613) 769-3794